I ordered multiple things from the website. Bottles of marmalade, preserves, jam & mustard, bath salts & these coasters. Kettle kitchen was quick to ship the products, & informed me quickly that the coasters were out of stock & when one of the marmalade bottles arrived past the ‘best by’ date, they were quick to send me a replacement. Their products are so good! Love the cranberry orange marmalade so much, I ordered 2 bottles!